Returns & Refunds
We hope you love your North, Considered purchase. However, if something is not quite right, you may return it in accordance with the terms below.
Changing your mind
You have 14 days from the date your order is delivered to tell us that you wish to return it.
After notifying us, you have a further 14 days to send the item back.
To begin a return, please email hello@northconsidered.co.uk with:
- Your name
- Your order number
- The item you wish to return
- The reason for the return, if you would like to provide one
We will reply with the return instructions and return address.
Please do not send an item back before contacting us.
Return condition
You may examine an item as you would in a shop. Returned clothing should be unworn apart from trying it on, unwashed and returned with its original tags attached.
Please take reasonable care when trying on clothing. We may reduce the refund if an item has been worn, damaged, marked, washed or handled beyond what is reasonably necessary to assess it.
Please take particular care to avoid transferring make-up, perfume, deodorant or other marks onto garments.
Return postage
You are responsible for the cost of returning an unwanted item.
We recommend using a tracked postal service and keeping your proof of postage, as the parcel remains your responsibility until it reaches us.
If an item is faulty, damaged or incorrect, please contact us before returning it. We will provide appropriate return instructions and cover reasonable return costs.
Refunds
Once your return has been received and checked, we will email you to confirm whether the refund has been approved.
Approved refunds will be issued to your original payment method. Please allow additional time for your bank or payment provider to process the refund.
If you return your entire order, we will also refund the standard delivery charge originally paid. Any additional amount paid for an enhanced or express delivery service will not be refunded.
The original delivery charge is not refunded when only part of an order is returned.
Exchanges
We are currently unable to offer direct exchanges.
To order another size or style, please return the original item for a refund and place a new order through our website.
Faulty or incorrect items
Please inspect your order when it arrives and contact us promptly if an item is faulty, damaged or different from what you ordered.
Nothing in this policy affects your statutory rights.